Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you've ever experienced. To achieve this high level of excellence, we depend on thoroughly trained, factory-certified technicians. We use genuine Mercedes parts and state-of-the-art tools and equipment.
How can I determine when my Mercedes is due for its next service?
The recommended service interval is every 10,000-13,000 miles depending on the year and model.
Either a Flex-A or Flex-B schedule of services is recommended depending where your vehicle is in its maintenance interval cycle.
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What is included in the in the schedule of services for the Flex-A and Flex-B maintenance intervals
Flex-A Service
(Non-AMG Cars)
- Inspect Horn Functionality and Tone
- Inspect Function of Exterior and Interior Lighting
- Inspect Windshield Wipers and Test Functionality
- Correct Fluid Level of Windshield Washer Reservoir
- Visually Inspect the Brake Lining and Rotor Thickness
- Inspect Tire Condition and Tread Wear Levels
- Correct Tire Inflation Pressure
- Remove Spare Tire and Correct Pressure
- Correct Power Steering Fluid Level
- Check Hood Safety Catch and Hinges for Proper Operation
- Inspect Brake Fluid Level and Correct if Necessary
- Perform Battery Test and Check Condition
- Drain and Refill Engine Oil with Mobile One Synthetic Oil
- Remove Oil Filter and Replace with a New Mercedes Benz Fleece Oil Filter
- Reset Maintenance Counter in Instrument Cluster
*Other Items May be Recommended Based on Age and Mileage of the Vehicle
Flex-B Service
(Non-AMG Cars)
- Inspect Horn Functionality and Tone
- Inspect Function of Exterior and Interior Lighting
- Inspect Windshield Wipers and Test Functionality
- Correct Fluid Level of Windshield Washer Reservoir
- Inspect Functionality of Windshield Washer Sprayers
- Inspect Parking Brake and Perform Function Test
- Remove and Reinstall Wheels
- Measure Brake Pad and Rotor Thickness
- Inspect Tire Condition and Tread Wear Levels
- Correct Tire Pressure
- Remove Spare Tire and Correct Pressure
- Correct Power Steering Fluid Level
- Inspect Hood Safety Catch and Hinges for Proper Operation
- Inspect Brake Fluid Level and Correct if Necessary
- Inspect Safety Belts for Proper Operation
- Inspect Condition of the Front Axle Ball Joints
- Inspect Condition of the Mechanical Steering Components
- Visually Inspect the Engine Area for Oil or Fluid Leaks
- Inspect Condition of the Driveshaft Flex Disc
- Inspect the Transmission and Driveline for Oil Leakage
- Inspect the Condition of the Drive Belt(s)
- Inspect the Engine Cooling System for Leaks and Proper Operation
- Inspect the Performance and Operation of the Air Conditioner
- Drain and Refill Engine Oil with Mobile One Synthetic Oil
- Remove Oil Filter and Replace with a New Mercedes Benz Fleece Oil Filter
- Remove and Reinstall New Mercedes Benz Engine Air Filter
- Remove In-Cabin Combination Filter and Reinstall New Mercedes Benz In-Cabin Combination Filter
- Reset Maintenance Counter in Instrument Cluster
- Perform Battery Test and Check Condition
*Other Items May be Recommended Based on Age and Mileage of the Vehicle
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Do I need an appointment when bringing my car in for service?
We recommend that any service (other than an emergency) should be scheduled to ensure your service is performed as quickly as possible. For your convenience, you can schedule service online.
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I did not buy my Mercedes from Park Place; can you still service my vehicle?
Absolutely. As an authorized Mercedes dealer, we will service vehicles for clients who did not purchase from us.
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Does Park Place Mercedes provide loan vehicles?
We do provide loan cars by appointment; for more information please review our loan car page.
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Does Park Place Mercedes detail vehicles?
Absolutely. We do provide detailing services at each of our locations. We also repair minor "dings" by performing paintless dent repair, which does not require extensive body shop work. Our experienced service advisors can provide a better assessment of what is needed.
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What do I do if my Mercedes becomes disabled?
Call Park Place Mercedes Roadside Service at 800.222.0100 and we will dispatch a roadside technician and flatbed tow truck. Our technician will install your spare, bring you 5 gallons of gas if you run out or jump start your vehicle free of charge. Our technician will also repair your vehicle or make arrangements to have it brought to the nearest Mercedes dealership.
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My vehicle was damaged. What should I do next?
You should call our body shop so we can guide you through the process of working with the insurance company. We can help answer all of your questions and assist you with scheduling an appointment and with arranging a rental vehicle. Park Place BodyWerks is a certified Mercedes collision repair center and works with all insurance companies. Remember, it's your choice on where to have your vehicle repaired.
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How often should my tires be rotated and balanced?
Tire experts recommend a tire rotation every 5,000 miles. Tire pressure should be checked every few weeks. Alignment should be performed every 15,000 miles or when uneven tire wear is noticed.
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How can I purchase or inquire about an extended warranty?
Our experienced staff of service advisors have all the information you need to make an informed decision on the purchase of an extended warranty. You can reach our service advisors by calling 214.224.1940 during normal business hours.
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