Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you've ever experienced. To achieve this high level of excellence, we depend on thoroughly trained, factory-certified technicians. We use genuine Mercedes parts and state-of-the-art tools and equipment.
How can I determine when my Mercedes is due for its next service?
The recommended service interval is every 10,000-13,000 miles depending on the year and model. We also offer a Service Menu for more details.
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Do I need an appointment when bringing my car in for service?
We recommend that any service (other than an emergency) should be scheduled to ensure your service is performed as quickly as possible. For your convenience, you can schedule service online.
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I did not buy my Mercedes from Park Place; can you still service my vehicle?
Absolutely. As an authorized Mercedes dealer, we will service vehicles for clients who did not purchase from us.
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Does Park Place Mercedes provide loan vehicles?
We do provide loan cars by appointment; for more information please review our loan car page.
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Does Park Place Mercedes detail vehicles?
Absolutely. We do provide detailing services at each of our locations. We also repair minor "dings" by performing paintless dent repair, which does not require extensive body shop work. Our experienced service advisors can provide a better assessment of what is needed.
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What do I do if my Mercedes-Benz becomes disabled?
Call Park Place Mercedes Roadside Service at 800.222.0100 if your Mercedes-Benz becomes disabled. We can assist you by dispatching a roadside technician or sending a flatbed tow truck. Our technician will be able to help by installing your spare if you have a flat tire, remotely unlocking your doors if you are locked out, bringing up to 5 gallons of gas if you run out or jump starting your vehicle if your battery is dead. All free of charge - just for being a Park Place Mercedes-Benz client. And if necessary, our technician may also be able to make minor repairs necessary to get you on your way. If the repairs are not minor, or need special diagnostics, then our technician can help make arrangements to have your vehicle brought to the nearest Mercedes-Benz dealership.
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My vehicle was damaged. What should I do next?
You should call our body shop so we can guide you through the process of working with the insurance company. We can help answer all of your questions and assist you with scheduling an appointment and with arranging a rental vehicle. Park Place BodyWerks is a certified Mercedes collision repair center and works with all insurance companies. Remember, it's your choice on where to have your vehicle repaired.
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How often should my tires be rotated and balanced?
Tire experts recommend a tire rotation every 5,000 miles. Tire pressure should be checked every few weeks. Alignment should be performed every 15,000 miles or when uneven tire wear is noticed.
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How can I purchase or inquire about an extended warranty?
Our experienced staff of service advisors have all the information you need to make an informed decision on the purchase of an extended warranty. You can reach our service advisors by calling 214.224.1940 during normal business hours.
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