During your initial consultation, a BodyWerks estimator will provide you with an estimate of when we expect to have the vehicle ready for you. If you’ve reviewed our repair process, you can see that restoring a vehicle to like-new condition is complicated. So, while it may take some time to complete, what's more important in the end is that your vehicle is as close its original state as possible.

Sometimes, yes. Depending on the availability of the parts, the extent of the damage and the length of your insurance company’s estimation process, the time it takes to repair the body damage to most vehicles can be significantly longer than that of a service repair. Make sure to speak with your estimator if you have any questions—and, of course, your estimator will keep in touch with you regarding any new developments during the repair process.

Your car will drive the same, feel the same and look the same as it did prior to the body damage.

No. When a vehicle is built at the factory, the metal is often painted before any interior trim or engine parts are placed in the vehicle—one of many processes not available outside of the factory. However, our paint and metal technicians use state-of-the art, high-tech equipment to restore your vehicle’s feel and finish as closely as possible to the same condition as the day you drove it off the lot.

If the part you need exists—anywhere—we will find it. We have the ability to contact any retailer in the country to help locate a part. In some instances, however, a part is either rare, or not currently in production. In this case, an order will be placed with the factory to reinitiate production. Occasionally, but not often, this may take longer than expected.

This situation only occurs when a “foundation” part has not yet arrived. Think of it the way you would when building a house: If you had the bricks, carpet and appliances, but not the material needed to create the foundation, there’s no way you could begin building the house. Occasionally, the same holds true for us. In cases when we have to wait for these “foundation” parts, there may be a delay in repairing your vehicle.

We provide a one-year warranty on all parts and labor for every vehicle we repair. If at any time during the year following your repair, you feel your vehicle is in need of warranty work, simply contact your estimator to schedule an appointment.

In order to obtain approval from the insurance company on an estimate, we must leave the vehicle in the exact condition it was in when first brought to us. After approval, our technicians begin to disassemble the vehicle. At this point, it is likely that we will find additional damage to parts not visible during the initial estimate. We must then schedule another estimate review with the insurance company to obtain further approval before proceeding. Depending on the depth of the damage, this process may need to be repeated several times.

There are a couple of possible reasons for this: First, not all body shops use factory-certified parts. When repairing a luxury vehicle, it is imperative that no unapproved parts be used. Second, our body shop has been certified to work on your vehicle because of the quality tools and training we provide our technicians. While this involves additional expense, it is something we would never consider operating without. Make sure to speak with your estimator regarding any questions you may have about the estimation process.

When it comes to ensuring the best care for your vehicle, BodyWerks only uses state-of-the-art equipment. Because of this advanced equipment and training we provide for our technicians, our cost to properly repair your vehicle is slightly more than the industry average, which insurance companies use as their standard. In the event that your insurance company does not agree to cover the entire cost of the repair, we will provide you with an estimate for the additional amount.

Yes. However, please understand that we require your assistance in encouraging your insurance company to work with us in a timely manner—and being responsible for the final payment. As with any business, it is important that we collect the appropriate fees for our services. While we certainly do not require payment up front, payment from you or your insurance company is due upon picking up your repaired vehicle.