President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the Malcolm Baldrige National Quality Award, the nation's highest Presidential honor for quality and organizational performance excellence.
This is the first time that an automotive dealership has been named as a Baldrige Award recipient.
"President Bush and I proudly announce these organizations as recipients of the prestigious Malcolm Baldrige National Quality Award," said Commerce Secretary Carlos Gutierrez. "By pursuing excellence in every aspect of their operations, the men and women of these innovative, high-performing organizations have proven ready to meet the competitive challenges of the future. The recipients of the Baldrige Award provide inspiration for all U.S. organizations in their quest for excellence," he said.
The Baldrige Award recipients were selected from among 64 applicants. All six recipients were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; process management; and results. The evaluation process included about 1,000 hours of review and an on-site visit by teams of examiners to clarify questions and verify information in the applications. This recognition is significant to the award recipients because they understand the rigor and objectivity of the Baldrige Award evaluation.
"Each step of the award process is structured to continually refine the board of examiners depth of knowledge and understanding of the applicants performance excellence system, ensuring that only the most outstanding applicants are recognized, and that all applicants receive objective feedback for improvement," said Roy Bauer, chair of the Baldrige Award panel of judges and president and chief operating officer, Pemstar Inc.
Named after the 26th Secretary of Commerce, the Malcolm Baldrige National Quality Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses and expanded in 1998 to include education and health care. The award promotes excellence in organizational performance, recognizes the quality and performance achievements of U.S. organizations, and publicizes successful performance strategies. The award may be presented to five types of organizations: manufacturers, service companies, small businesses, education organizations and health care organizations. The award is not given for specific products or services. The Baldrige program is managed by NIST in conjunction with the private sector. As a non-regulatory agency of the U.S. Department of Commerce’s Technology Administration, NIST promotes U.S. innovation and industrial competitiveness by advancing measurement science, standards and technology in ways that enhance economic security and improve our quality of life.